Wholesale B2B
Wholesale Policy:
-
Discount: A 30% discount will be applied to all wholesale orders. Please contact us for your exclusive code to apply the discount at the checkout.
-
Minimum Order Value: The minimum order value for wholesale purchases is £2,500.
-
Damaged Items: If an item is damaged upon delivery, we will provide an exchange for the damaged product. Photographic evidence of damage must be provided within 48 hours of delivery.
-
Returns and Refunds: We do not accept returns or provide refunds under any circumstances.
-
Parcel Fees: Any extra charges incurred for shipping large parcels or special handling fees will be sent as an invoice, ensuring a seamless process for our wholesale customers.
-
Payment Terms: Full payment is required at the time of placing the order. We accept payment via bank transfer, credit card, or other agreed-upon methods. Orders will not be processed until payment is received.
-
Lead Time: Wholesale orders will typically be processed and dispatched within 10-15 business days, depending on stock availability. Any delays will be communicated promptly.
-
Product Availability: All orders are subject to stock availability. In the event that a product is out of stock, we will notify you and offer an alternative or adjust the order total accordingly.
-
Shipping: Shipping will be arranged through a reliable courier service. Tracking details will be provided once the order has been dispatched. Delivery times may vary depending on location.
-
Exclusive Rights: Wholesale customers may not resell Hatori Hanzo products on unauthorized platforms or alter branding without prior written consent.
-
Amendments to Policy: Hatori Hanzo reserves the right to amend the wholesale policy at any time. Updates will be communicated in writing.