Delivery Attempt Policy

1. Delivery Attempt

In the event of a failed delivery attempt, it is the customer's responsibility to rearrange the delivery as soon as possible with the courier (most cases your local DHL). This may occur for various reasons, including but not limited to an incorrect address, recipient not available, or other delivery-related issues.

2. Customer Responsibility for Rearranging Delivery

Hatori Hanzo bears no responsibility for rearranging the parcel delivery in case of a failed attempt. The customer must take the following steps:

  • Contact our customer support team (customersupport@hatorihanzokitchen.com) promptly to inform us of the failed delivery attempt.
  • Provide accurate and updated delivery information, including the correct delivery address and recipient availability.

3. Deadline for Parcel Retrieval

If the parcel is returned to Hatori Hanzo due to the customer's failure to rearrange delivery or provide necessary information, the customer must contact us within 14 days from the date of the failed delivery attempt to arrange for the re-delivery of their order.

4. Shipping Costs

Customers are responsible for covering the shipping costs associated with the re-delivery of their parcel. This includes both the standard shipping fees and any additional charges for special delivery services, if applicable.

5. Consequences of Non-Rearrangement

Failure to contact us and rearrange the delivery within the specified 14-day period may result in the following:

  • A 50% restocking and administrative fee will be deducted from the order total.
  • A $30 USD Shipping Fee will be applied to cover the cost of returning and resending the parcel.

6. Refund Policy

In the event that the customer decides not to rearrange the delivery or is unable to do so within the specified timeframe, the refund for the order will be processed as follows:

  • 50% of the order total will be retained as a restocking and administrative fee.
  • The $30 USD Shipping Fee will be deducted from the refund amount.

Note: Hatori Hanzo reserves the right to make exceptions to this policy on a case-by-case basis, depending on the circumstances surrounding the failed delivery attempt.

We appreciate your understanding and cooperation with our Order Delivery Policy. It is designed to ensure a smooth delivery process and provide you with the best possible shopping experience. If you have any questions or require assistance, please do not hesitate to contact our customer support team.

Contact us on: customersupport@hatorihanzokitchen.com

Contact Us