Shipping Policy

Thank you for choosing Hatori Hanzo for your kitchenware and cookware needs. Please read our Shipping Policy carefully to understand our shipping process, estimated delivery times, and factors beyond our control.

Shipping Times:

Our standard shipping times may vary depending on your location and the destination country. Generally, you can expect the following shipping times:

  • United States & UK: Estimated 5-14 working days.
  • International Orders: Estimated 10-21 working days.

Please note that the working days mentioned above do not include weekends or holidays.

Factors Beyond Our Control:

We want to be transparent about factors beyond our control that may affect delivery times:

  • Local Customs Processing: Orders crossing international borders may be subject to customs processing. The time it takes for customs clearance is determined by the local customs authorities and can vary widely.

  • Local Delivery Times: Once your package has cleared customs, local delivery services handle the final leg of your order's journey. Local customs may choose the delivery company for the last-mile delivery, and local delivery times are beyond our control. Please be aware that the tracking number you receive during initial shipment may change when handed over to the local delivery company.

  • Weather and Unforeseen Circumstances: Unforeseen events such as extreme weather conditions or other extraordinary circumstances can affect shipping and delivery times. These events are entirely beyond our control.

Order Processing:

Our team processes orders promptly, typically within 1-4 business days after your order is placed and payment is verified. However, during peak seasons or promotional periods, order processing times may be slightly longer.

Tracking Your Order:

Once your order is shipped, we will send you a shipment notification email that includes a tracking number. Please note that the tracking number you receive initially may change when your order is handed over to the local delivery company. We will provide instructions on how to track your package with the updated tracking number through the designated local delivery company's website.

Customs Duties and Taxes:

Please be aware that your order may be subject to customs duties, import taxes, or other fees levied by the destination country. These additional charges are the responsibility of the recipient and vary based on the destination's customs policies. We recommend contacting your local customs office for more information about applicable duties and taxes.

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