Return & Refund Policy

We offer a 30-Day Guarantee & Lifetime Warranty.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Item maybe subject to a 10% restocking fee and you will be responsible for return shipping costs.

Email us: customersupport@hatorihanzokitchen.com

Set Subject to "Return" + Your Order Number.

Please do not send your purchase back to the distribution warehouse.